Contact Us - Complaints ACE Gallagher Consultants KSA

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Nationality *

National/Iqama ID *

Location *

Type of Claim *

Insured should Intimate the airline about the loss and lodge complaints.
Obtain duly acknowledged copy of such complaints from the airline.
Cover is for loosing or temporarily mislaying an insured’s baggage for more than 24 hours during a journey the Company Shall Pay up to the amount specified in the Schedule of Benefits for any reasonable expenses incurred by the Insured in purchasing essential replacement clothing or requisites.
Any loss not reported to either the police or transport carrier (written reports will be required at time of claim).
Coverage Limit: Up to SAR 28,125, subject to per bag limit of SAR 9,375 and a single item max of SAR 3,750

Insured should obtain confirmation of delay form the airline.
Coverage: For delays in excess of 6 hours’ costs incurred in making emergency and essential purchases covered up to SAR 188 per hour up to maximum of SAR 1,875.

Coverage Limit: Included in Emergency Medical Expenses up to a maximum of SAR 750,000.

Coverage Limit: SAR 750 per day for a maximum of 30 days.

File a complaint with the local police within 24 hours after discovery of such loss or claim is not covered.
Contact with the Embassy, wherever necessary.
Coverage: Cost of obtaining replacement passports, travel tickets and other relevant travel documents arising out of loss, robbery, burglary or theft during the Insured Person's Business Trip.
Reimbursable costs include customary charges for necessary accommodation, telephone calls, meals and local Public Transportation. Limit SAR 9,375.

The loss must be reported to the police or relevant authority such as hotel or airline management having jurisdiction at the place of the loss within twenty-four (24) hours form the incident. Any claim must be accompanied by official written documentation from such authorities.
Only one laptop per Insured Person and per Business Trip is eligible under this coverage. Wear and tear and depreciation applied for laptop computers older than twelve (12) months.
Coverage: SAR 5,625 with a deductible of 10% bearing a minimum of SAR 938.

Such loss must be reported within twenty-four (24) hours after its discovery to the police having jurisdiction at the place of the Loss. Any claim must be accompanied by official written documentation from the police.
Coverage: Loss of cash belonging to the Insured Person arising out of robbery, burglary or theft, and that were in the Insured Person's care, custody and control up to SAR 9,375 with cash limit of SAR 3,750 and deductible of SAR 938.

Emergency Medical Expenses due to positive diagnosis of COVID, contracted or diagnosed for the first time while on a business trip outside the country of residence up to EUR 30,000.
Coverage Limit: Up to SAR 3,750,000 excess of a SAR 375 Deductible.

Do not commit any benefit/ compensation or enter into any agreement

Coverage Limit: Up to SAR 37,500.

Coverage: Travel and accommodation expenses that the Insured Person has paid or has agreed to pay under a contract and which the Insured Person cannot get back i e. non-refundable ticket, if it is necessary and unavoidable for the Insured Person to cancel the Business Trip as a result of the following. The Insured Person dying, becoming ill or injured.

The death, injury or illness of a Relative, close Business Associate or a person with whom the Insured Person has booked to travel or a Relative or friend living abroad with whom the Insured Person plans to stay.

If the Insured Person is called for jury service (and the Insured Person requests to defer has been rejected), attending court as a witness (but not as an expert witness) or the Insured Person is put in compulsory quarantine.

If the Police or the Insurers of the Insured Person's home needs the Insured Person to stay after a fire, flood or burglary at the Insured Person home within 48 hours before the date the Insured Person planned to leave.

The death, injury or sickness of a relative certified as being significantly harmful to life by a Physician in the Insured Person's Country of Residence.

Limit: Up to SAR 18,750 excess of a SAR 188 deductible

Coverage Limit: For delays in excess of 6 hours, SAR 188 per hour and maximum SAR 1,875 as per policy terms and conditions.

Claim Amount *

$

Policy Number 56CHB20001/22-02

Name *

Email *

Subject *

Contact Number *

Passport Number *

Claim/incident details *

Please note that the total size of all the attachments combined should not exceed 20 MB size.

University approved Travel Plan *

Please download the claim form by clicking here

Travel Insurance Claim Form *

Air Ticket

Air Ticket (as applicable)

Airline correspondence (copy of passenger list etc.)

All relevant Legal documents and proof of Bail Amount

Any other relevant documents, including Summons, Legal Notice, etc

Boarding Pass

Boarding Pass (as applicable)

Confirmation from Airline regarding any compensation paid by Airline

Confirmation from Airline regarding any compensation received from Airline/other authorities

Copies of Baggage Tags

Copies of Correspondence with the Airline Authorities certifying about the delay

Copies of Correspondence with the Airline authorities/ other’s about loss of Baggage

Copy of new passport/document

Copy of Police Report

Copy of Police Report (if applicable)

Copy of previous passport/document (if available)

Copy of the Passport/Visa with Entry & Exit stamp

Copy of the Passport/Visa with Entry & Exit stamp (as applicable)

Death Certificate and Post Morten Report

Doctor’s report explaining the illness/diagnosis and treatment provided

Full statement of the events in writing

Full statement of the facts in writing

Itinerary of the insured person

Medical Report

Original Admission/ Discharge Card

Original Bills/ Receipts/ Invoices

Original Prescription

Original receipts/invoices of expenses for obtaining a new passport/document

Original receipts/invoices of the purchased laptop

Original receipts for essential expenses incurred during the period of delay

Original Receipts/Invoices for essential expenses incurred during the Delay period

Original X-ray reports/Pathological/Investigative reports

Police report (if applicable)

Proof of delay in flight/Departure

Proof of loss of baggage

Proof of the money lost

Property Irregularity report (obtained from Airline)

Receipts for expenses incurred

Relevant reports &/or documents to support your claim

Relevant reports and/or documents to support

Ticket (as applicable)

Witness statement

Any other information you would like to share with us

Additional documents may be requested upon reviewing the details of the claim

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